Privacy Policy
Background
Wiglesworth and Co understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://www.wiglesworth.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. [Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site and You will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
“Account” | means an account required to access and use certain areas and features of Our Site; |
“Cookie” | means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“Personal data” | means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means Personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); |
“We/Us/Our” | Means Wiglesworth and Co a limited company registered in England under company number 09386092, whose registered address and main trading address is 14, Euston Place, Leamington Spa, CV32 4LY; |
Information About Us
Our Site is owned and operated by Wiglesworth and Co a limited company registered in England under company number 09386092 whose registered address and main trading address is 14, Euston Place, Leamington Spa, CV32 4LY
Our VAT number is 206811628
Our Data Protection Officer or Nominated Employee responsible for Company data is Christopher Thomas, and can be contacted by email at leamington@wiglesworth.com by telephone on 01926 888998 or by post at 14, Euston Place, Leamington Spa, CV32 4LY.
We are regulated by Property Ombudsman
We are a member of Propertymark
What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
Your Rights
As a data subject, you have the following rights under the GDPR, which this Policy and Our use of Personal data have been designed to uphold:
- The right to be informed about Our collection and use of Personal data;
- The right of access to the Personal data We hold about you (see section 12);
- The right to rectification if any Personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any Personal data We hold about you (We only hold your Personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your Personal data;
- The right to data portability (obtaining a copy of your Personal data to re-use with another service or organisation);
- The right to object to Us using your Personal data for particular purposes;
- Rights with respect to automated decision making and profiling;
If you have any cause for complaint about Our use of your Personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy).
- Full Name
- Email Address
- IP Address
INSTRUCTING US TO SELL YOUR PROPERTY
By entering into an agreement with us to sell your property you will provide to us various pieces of personal information, which we will need to provide you with the high-quality service you require, to ultimately facilitate the successful marketing and sale of your property.
Data Collection
The information required by us will vary depending on circumstances. It will include the information within the agreement you sign, but it may not be limited to this information.
Using Your Data
We will provide some data to others only where it is required and as outlined below, or in accordance with your stipulated wishes. Your information will not be passed to any third party not listed in below without obtaining your consent. We will use your information in the manner outlined below, but may be required to do more –
Identification Details – We may hold copies of your photographic identity documents and at least one document that confirms your home address. We may also use an online service to verify your identity. This is done to meet our obligation under Money Laundering Regulations. Additionally, it is required to protect our position and look after your interests. It assists us to ensure we are dealing with the owners of the property and we are not becoming involved in any money laundering situation. In line with our obligation the copy documents and/or identity verification report will be held for 5 years from the date of the property sale or the date you withdraw your property from the market. We will not provide any other party with copies of these documents, except solicitors or estate agents involved in the sale of your property, who also have an obligation to verify your identity and they formally request it.
Prospective Buyers – Basic information about your property will be provided to anyone who makes an enquiry to us about potentially viewing or purchasing your property. This information will include the property details we produced and any other relevant information you provide to us, including the information in any property information questionnaire you complete for us.
Viewings – We will organise viewings on your behalf, to suit you and the viewer. Where we are conducting the viewing for you, it is important that you check your property prior to the viewing to ensure that any personal information you would not wish a viewer to see is removed. We may provide the viewer with details of the person who is to meet them at the property and conduct the viewing.
Negotiating with Prospective Buyers and Handling Offers to Purchase the Property – We will negotiate with prospective buyers and take offers from them. This process will involve providing potential buyers with relevant personal information to facilitate a successful negotiation. This will also involve providing you with relevant and necessary personal information about the potential buyer. You should ensure that you treat any information we provide to you as confidential and it must not be passed on or shared with any other person or business.
Agreed Sale – Once a sale is agreed we will provide your personal contact information to the buyer and the solicitors acting for both parties. We may provide your contact information to various professionals that may be acting for the buyer, such as surveyors and contractors wanting access to the property to produce estimates, etc. We may pass on your data when discussing the sale of your property with various parties once a sale is agreed in order to facilitate exchange of contracts and completion of the sale.
INTERESTED IN BUYING A PROPERTY
Data Collection – The information required by us will vary depending on circumstances. It will include the information you initially provide to arrange the viewing, but it may not be limited to this information.
Using Your Data – We will provide some data to others only where it is required and as outlined below, or in accordance with your stipulated wishes. Your information will not be passed to any third party not listed in below without obtaining your consent.
We will use your information in the manner outlined below, but may be required to do more –
Viewings – Where you view a property we will require certain pieces of personal information from you in order to provide a professional service to you and our client. We will not share this information with any third party other than our client, without your consent except where you make an offer to purchase that is accepted by our client.
Offers to Purchase – We may require you to provide proof that you hold sufficient funds to purchase the property and we may retain copies of any documentary proof of funds. We will not share this information with any third party other than our client, without your consent.
Identification Details – We may hold copies of your photographic identity documents and at least one document that confirms your home address. We may also use an online service to verify your identity. This is done to meet our obligation under Money Laundering Regulations. Additionally, it is required to protect our position and look after your interests. It assists us to ensure we are not becoming involved in any money laundering situation. In line with our obligation the copy documents and/or identity verification report will be held for 5 years from the date of the property sale or the date you withdraw your property from the market. We will not provide any other party with copies of these documents, but we may provide them to solicitors or estate agents involved in the purchase of the property, who also have an obligation to verify your identity, should they formally request it.
The personal information you provide may be shared with our client, the seller, but it will not be shared with any other third parties without your consent.
How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under GDPR at all times. For more details on security see section 7, below.
Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
- Providing and managing your Account
- Providing and managing your access to Our Site
- Personalising and tailoring your experience on Our Site
- Supplying Our services to you (please note that We require your Personal data in order to enter into a contract with you)
- Personalising and tailoring Our services for you
- Replying to emails from you
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by following the unsubscribe link in these emails
- Market research
- Analysing your use of Our Site [and gathering feedback] to enable Us to continually improve Our Site and your user experience
With your permission or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message, post with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Third parties (including Google) whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods for 6 months unless renewed.
How and Where Do We Store Your Data?
We only keep your personal data for as long as We need to in order to use it as described above in section 6, or for as long as We have your permission to keep it.
Your data will only be stored in the UK.
Do We Share Your Data?
Subject to section 8.2, We will not share any of your data with any third parties for any purposes.
In certain circumstances, we may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
What Happens If Our Business Changes Hands?
We may, from time to time, expand or reduce Our business and this may involve the sale or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.
How Can You Control Your Data?
In addition to your rights under the GDPR, set out in section 4, When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
Your Right to Withhold Information
You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict Our use of Cookies. For more information, see section 13 and Our Cookie Policy
How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). We will provide any and all information in response to your request free of charge.] Please contact Us for more details at leamington@wiglesworth.com.
Our Use of Cookies
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, or parties other than Us. Third party Cookies are used on Our Site for tracking services. For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first party Cookies may be placed on your computer or device:
Name of Cookie | Purpose | Strictly Necessary |
wiglesworth_ci_session | This allows the site to remember who you are as you travel through the site | Yes |
cookie_policy | This allows us to know whether you have accepted or declined the cookie policy | Yes |
and the following third party Cookies may be placed on your computer or device:
Name of Cookie | Provider | Purpose |
__cfduid | Cloudflare | Used for analytics, security and performance purposes |
Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie | First/Third Party | Provider | Purpose |
NID | Third Party | Google Analytics | Used to distinguish users and sessions |
CONSENT | Used to distinguish users and sessions | Google Analytics | No |
__utma | Third Party | Google Analytics | Used to distinguish users and sessions |
__utmb | Third Party | Google Analytics | Used to distinguish users and sessions |
__utmc | Third Party | Google Analytics | Used to distinguish users and sessions |
__utmt | Third Party | Google Analytics | Used to distinguish users and sessions |
__utmz | Third Party | Google Analytics | Used to distinguish users and sessions |
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at leamington@wiglesworth.com by telephone on 01926 888998, or by post at 14, Euston Place, Leamington Spa, CV32 4LY. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
What our clients say
Mrs R
Thanks for all your support and advice. A special thanks to Julia for relentlessly chasing our sale through to completion. We couldn’t have done this without you!
Mrs RMrs S
Thanks to all at Wiglesworth. What a fantastic Service! Julia was fantastic at problem solving was always reassuring, even though the process of buying and selling was quite stressful at times. Richard’s viewings were consistently of a high standard and enhanced by his detailed knowledge of the local area. Thanks again to all…we made it!
Mrs SMrs B
We were very pleased with the help and support you have given us in selling my father in law’s house.I will always recommend your honest, professional service to my friends and family.
Mrs BMr SG
I would like to thank Chris and his team for excellent service. I have dealt with them on 3 occasions both buying and selling in the last 2 years and found them to be very professional, honest and responsive throughout. Well done!
Mr SGMr and Mrs H
We have never moved house before and have been in our present house for 44 years. The process of moving has been quite traumatic at times and the calm, wise words of Julia have been most welcome. We will come into Leamington and thank everyone personally!
Mr and Mrs HMs S
I can only thank Marco for how he remained constantly positive, upbeat and supportive. He was brilliant and saved the day (literally!) at the last minute by finding me a removal company for my dates.
Ms SMr J
We used Wiglesworth to sell our property and were very pleased with the service. Chris, Julia and the team were professional, prompt and friendly and were happy to accommodate special requests we had to make as the property was unoccupied whilst on the market. Overall, it was a very smooth journey and I would recommend them to anyone who is looking for a reliable estate agent in the area.
Mr JS and W
Dear Chris, Marco and the team. Thank you for all your support during our move. We’re settled in and absolutely love it!
S and WMr and Mrs T
Superb service from Wiglesworth. Exceptional team work and partnering. Through the added uncertainties of Covid, you were like a rock. Straightforward and highly practical, with a light touch. Highly recommended.
Mr and Mrs TMr and Mrs H
After a very challenging sales process, we were reminded once again why we chose Wiglesworth. A very personal touch and excellent customer service and support.
Mr and Mrs H